Refund Policy

 

Refund Policy

Effective Date: 01 May 2026

Welcome to MyFarmTree. This Refund Policy explains the rules for cancellation, returns, and refunds for purchases made through www.myfarmtree.in.

By placing an order on our website, you agree to this Refund Policy.

1. General Policy

All purchases and subscriptions made on MyFarmTree are final.

As MyFarmTree offers a seasonal mango tree subscription service involving tree reservation, updates, harvest planning, and perishable fruit delivery, no cancellation, no return, and no refund will be provided once the order is confirmed, except in the limited cases mentioned below.

2. No Refund Cases

Refunds will not be provided in the following situations:

  • change of mind after purchase

  • customer no longer wants to continue the subscription

  • customer expected a higher harvest than the estimated range

  • natural variation in fruit size, color, taste, sweetness, or appearance

  • seasonal delay caused by weather, farming conditions, ripening cycle, or logistics

  • incorrect delivery address or contact details given by the customer

  • failed delivery due to customer unavailability or refusal to accept the order

  • dissatisfaction based on personal preference

  • delay or loss caused by events beyond our control

3. Limited Exceptions

A refund may be considered only in the following cases:

  • duplicate payment made for the same order

  • payment was successful but the order was not confirmed

  • MyFarmTree is unable to provide the subscribed service before service starts

  • refund is required under applicable law

4. Perishable Product Policy

Fruits delivered through MyFarmTree are natural, seasonal, and perishable products.

Because of this, once the harvest is packed, shipped, or delivered, no return or refund will be provided.

5. Damaged or Wrong Delivery

If you receive a wrong item or a product that is clearly damaged at the time of delivery, you must contact us within 24 hours of receiving the order.

Please share:

  • your name

  • order details

  • photos or videos of the issue

  • a short explanation

After verification, MyFarmTree may provide:

  • replacement

  • store credit

  • partial refund

  • full refund, if applicable

6. No Refund After Service Starts

No refund will normally be provided once:

  • the tree has been allocated or reserved

  • the subscription has been activated

  • dashboard access or update service has started

  • harvest processing has started

  • dispatch or delivery has been initiated

7. Shipping and Other Charges

Shipping charges, packaging charges, taxes, convenience fees, and other service charges are non-refundable, unless the refund is approved due to an error caused by MyFarmTree.

8. Processing of Approved Refunds

If a refund is approved, it will be processed to the original payment method within a reasonable time, depending on the payment provider or bank.

Approval of a refund is subject to review and verification by MyFarmTree.

9. Contact for Refund Support

For any refund-related issue, please contact:

MyFarmTree / Vprefer
Website: www.myfarmtree.in
Phone: +91 7204635267
Email: admin@myfarmtree.in
Alternate Email: admin@vprefer.com
Address: Bangalore

10. Complaints and Support

If you have any complaint regarding your order, payment, or delivery, you may contact us through the support details above. We will make reasonable efforts to respond and resolve issues as early as possible.

11. Changes to This Policy

MyFarmTree may update this Refund Policy at any time by posting the revised version on the website.

 

 

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