Terms and condition

 

Terms and Conditions

Effective Date: 01 May 2026

Welcome to www.myfarmtree.in (“Website”), operated by Vprefer, under the brand name MyFarmTree (“Company”, “we”, “our”, or “us”).

By accessing this Website, placing an order, subscribing to any tree plan, or using any of our services, you agree to be bound by these Terms and Conditions (“Terms”). If you do not agree with these Terms, please do not use this Website.

1. Eligibility

You must be legally capable of entering into a binding contract under applicable law to use this Website and make purchases through it.

2. Nature of Service

MyFarmTree offers a seasonal agricultural subscription experience through which customers may subscribe to a mango tree for a period of one year and receive associated benefits such as:

  • tree reservation or allocation,

  • periodic video updates,

  • dashboard or tracking access,

  • crop-stage communication,

  • harvest packing and delivery,

  • related support services.

MyFarmTree provides an agriculture-linked subscription service and not a guaranteed fixed-output sale of identical goods.

3. Subscription Plans

MyFarmTree may offer multiple subscription plans, including but not limited to Basic, Standard, and Premium plans. Each plan may vary in price, estimated yield, benefits, and delivery features.

All plan details displayed on the Website are subject to change without prior notice for future purchases.

4. Order Confirmation

An order placed by you shall be treated as an offer to subscribe to a plan or service. Your order shall be considered confirmed only after:

  • successful payment, and

  • acceptance by MyFarmTree through order confirmation, dashboard confirmation, email, WhatsApp, SMS, or other written communication.

We reserve the right to refuse or cancel any order at our discretion, including due to non-availability, pricing errors, suspected fraud, technical issues, or operational limitations.

5. Tree Reservation and Allocation

Upon confirmation of your subscription, MyFarmTree will make reasonable efforts to reserve, tag, assign, or allocate a tree or equivalent tree category to your subscription.

Any tree number, tree ID, visuals, images, videos, or dashboard references shown on the Website are illustrative or represent your allocated subscription record. Because farming is subject to natural variation, the tree appearance, fruiting condition, yield, and timing may differ from displayed visuals.

6. Estimated Yield Disclaimer

Any yield, weight, quantity, or fruit range mentioned on the Website is only an estimate and not a guarantee.

Actual harvest may vary due to:

  • natural agricultural conditions,

  • weather,

  • flowering and fruiting variation,

  • pest or disease impact,

  • irrigation or soil conditions,

  • harvesting losses,

  • packaging and transport factors,

  • other events beyond our control.

Customers acknowledge that agriculture is subject to natural uncertainty and variation.

7. Subscription Period

Unless otherwise specified, each subscription is valid for one year from the date of activation or confirmation, or for one crop cycle as applicable to the subscribed plan.

Any benefit not availed within the relevant cycle or validity period may lapse unless otherwise agreed by us in writing.

8. Pricing and Charges

All prices are listed in Indian Rupees unless otherwise stated.

Applicable taxes, packaging charges, shipping charges, transaction charges, or other fees may be added at checkout or billed separately as applicable.

MyFarmTree reserves the right to revise pricing for future purchases at any time.

9. Payment

Payment must be completed using approved payment methods available on the Website.

MyFarmTree shall not be responsible for any failure, delay, deduction, charge, or transaction issue caused by payment gateway providers, banks, card issuers, UPI systems, or third-party payment processors.

In case of successful payment but non-receipt of order confirmation, customers must contact support with proof of transaction.

10. Updates and Dashboard Access

Customers may receive bi-weekly updates, dashboard access, tracking, growth-stage alerts, or similar communication depending on the plan selected.

MyFarmTree will make reasonable efforts to provide such updates. However, temporary interruptions, technical issues, connectivity problems, delays in media upload, or operational limitations shall not amount to deficiency unless caused by wilful default on our part.

11. Harvest and Delivery

Harvest and delivery are seasonal in nature and may depend on crop readiness, ripening stage, location, logistics, weather, and serviceability.

Delivery timelines are indicative only. MyFarmTree shall make commercially reasonable efforts to deliver harvested produce to the address provided by the customer.

Customers are solely responsible for providing accurate delivery details, including name, address, PIN code, and phone number.

12. Failed Delivery

If delivery fails due to incorrect address, customer unavailability, refusal to accept, inability to contact the customer, or restricted service area, MyFarmTree may:

  • reattempt delivery at additional cost,

  • reschedule delivery,

  • hold the shipment for a limited time,

  • cancel the shipment without refund where the produce is perishable in nature.

13. Perishable Nature of Produce

Customers understand and accept that fruits and agricultural produce supplied through MyFarmTree are perishable and seasonal in nature.

Minor differences in size, color, sweetness, ripeness, texture, appearance, or aroma are natural and shall not be treated as defects.

14. No Cancellation / No Refund

All purchases and subscriptions made through MyFarmTree are final.

No cancellation, return, or refund shall be available once the order is confirmed, except in the following limited cases:

  • duplicate payment,

  • payment received but order not confirmed by MyFarmTree,

  • non-availability caused solely by MyFarmTree before service commencement,

  • any refund required under applicable law.

Once a tree is reserved, tagged, allocated, activated, or once harvest or dispatch processing has begun, no cancellation or refund shall ordinarily be permitted.

15. Limited Remedy

In the event of a verified issue attributable solely to MyFarmTree, we may, at our discretion, provide one of the following:

  • replacement benefit,

  • alternate plan or equivalent allocation,

  • rescheduled delivery,

  • store credit,

  • partial refund,

  • full refund, where deemed appropriate.

The decision of MyFarmTree on the appropriate remedy shall be final, subject to applicable law.

16. Customer Responsibilities

You agree:

  • to provide accurate and complete information,

  • not to misuse the Website,

  • not to make fraudulent purchases,

  • not to engage in false chargebacks,

  • not to interfere with the Website’s functioning or security,

  • not to use the Website for unlawful or unauthorized purposes.

17. Bulk Orders / Gifting / Custom Requests

Any bulk order, gifting plan, customized subscription, or special commercial arrangement may be subject to separate commercial terms communicated individually. In case of conflict, such specific written terms shall prevail over these general Terms.

18. Intellectual Property

All content on this Website, including but not limited to logos, designs, text, photographs, graphics, videos, plan names, artwork, and brand assets, is owned by or licensed to MyFarmTree and is protected under applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, republished, or used commercially without prior written permission.

19. User Reviews and Submissions

If you submit reviews, testimonials, feedback, suggestions, photographs, videos, or messages to MyFarmTree, you grant us a non-exclusive, royalty-free, worldwide right to use, reproduce, publish, display, and adapt such content for marketing, promotional, operational, or service-improvement purposes, unless otherwise agreed.

You confirm that such content does not violate any third-party rights or applicable law.

20. Third-Party Services

MyFarmTree may use third-party service providers for hosting, payments, logistics, customer communication, technology support, analytics, and related services.

We are not responsible for the independent policies, failures, or acts of such third parties, except as required by law.

21. Limitation of Liability

To the maximum extent permitted by law, MyFarmTree shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to:

  • use of the Website,

  • crop variation,

  • delay in harvest,

  • delivery delays,

  • quality variation typical to natural produce,

  • technical downtime,

  • third-party service failures.

Our total liability for any claim relating to a specific order or subscription shall not exceed the amount actually paid by the customer for that order or subscription.

22. Force Majeure

MyFarmTree shall not be liable for failure, delay, damage, reduced yield, or inability to perform caused by events beyond our reasonable control, including but not limited to:

  • natural disaster,

  • flood,

  • drought,

  • cyclone,

  • pest outbreak,

  • disease,

  • fire,

  • war,

  • pandemic,

  • transport disruption,

  • government restrictions,

  • labor shortage,

  • network failure,

  • acts of God,

  • agricultural conditions beyond normal control.

23. Privacy

Use of this Website is also governed by our Privacy Policy, which should be read together with these Terms and Conditions.

24. Grievance / Support

For any complaint, concern, dispute, or support request, you may contact:

Email: admin@myfarmtree.in
Alternate Email: admin@vprefer.com
Phone: +91 7204635267
Address: Bangalore

25. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India.

26. Changes to Terms

MyFarmTree reserves the right to modify, update, or replace these Terms at any time without prior notice. Updated Terms shall become effective upon publication on the Website unless otherwise stated.

Continued use of the Website after such update constitutes your acceptance of the revised Terms.

27. Contact Details

For customer support, subscription queries, or order assistance, contact:

MyFarmTree / Vprefer
Website: www.myfarmtree.in
Phone: +91 7204635267
Email: admin@myfarmtree.in
Alternate Email: admin@vprefer.com
Address: Bangalore

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